Last updated: [October 2026]

This Privacy Policy explains how Bronson Professional collects, uses, shares and protects your personal data when you visit www.bronsonprofessional.co.in, shop with us or contact us. We handle personal data in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. By using our website, you agree to the practices described here.

1. Who we are

www.bronsonprofessional.co.in is operated by Orb International. For any privacy question, contact our Grievance Officer (Section 13).

2. Information we collect

Information you give us

• Account and orders: name, email address, phone number, shipping and billing address, and order history.

• Forms: details you enter in our newsletter sign-up, Bulk Orders form or Contact Us form, such as business name, city and the products you need.

• Reviews and wishlist: reviews you post and products you save.

• Messages: what you send us by email, phone or WhatsApp.

Payment information

Payments are processed by Razorpay. We do not see or store your full card, UPI or bank account details.

Information collected automatically

When you browse our site, we and our service providers collect your IP address, device and browser type, pages visited and time spent, using cookies and similar technologies (see Section 6).

3. How we use your information

• Process, pack and deliver your orders, and handle returns, exchanges and refunds

• Send order confirmations, shipping updates and service messages

• Respond to questions, complaints and bulk-order enquiries

• Manage your account, wishlist and reviews

• Send offers and updates by email, SMS or WhatsApp, only with your consent

• Improve our website, products and customer experience

• Prevent fraud and keep our website secure

• Meet legal, tax (GST) and accounting obligations

4. Who we share your information with

We do not sell your personal data. We share it only as needed with:

• Delivery and logistics partners, to ship your orders

• Payment gateways, to process payments

• Our website platform (Wix) and other technology providers who host and run our store

• Email, SMS and WhatsApp service providers, to send you messages

• Analytics providers, to understand how our site is used

• Government or law enforcement authorities, when required by law

These providers may only use your data to perform services for us.

5. Where your data is stored and how we protect it

Your data is stored on secure servers operated by our service providers, some of which may be located outside India. We use reasonable security practices, including encrypted (HTTPS) connections and restricted access to customer data. No online system is completely secure, but we work to protect your information and will notify you and the relevant authorities of a data breach as required by law.

6. Cookies

Cookies are small files stored on your device. We use them to keep your cart and login working, remember your preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the site, such as the cart, may not work properly without them.

7. How long we keep your data

• Account and order data: for as long as your account is active and as needed to fulfil orders, returns and warranty claims

• Invoices and transaction records: for as long as tax and accounting laws require

• Marketing data: until you unsubscribe or withdraw consent

After this, we delete or anonymise your data.

8. Your rights

You can ask us to:

• Access a summary of the personal data we hold about you

• Correct or update inaccurate or incomplete data

• Erase your data when it is no longer needed, unless the law requires us to keep it

• Withdraw consent you have given, for example for marketing

• Nominate another person to exercise these rights on your behalf

To make a request, email customercare.bronson@gmail.com from your registered email address. We will respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

9. Marketing messages

We send promotional messages only if you have opted in. You can stop them at any time by clicking "Unsubscribe" in our emails, replying STOP to SMS or WhatsApp messages, or emailing us. You will still receive messages about your orders.

10. Children

Our website and products are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, contact us and we will delete it.

11. Third-party links

Our site links to third-party sites such as Instagram, Facebook and WhatsApp. Their privacy practices are governed by their own policies, which we encourage you to read.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date. Significant changes will be highlighted on our website.

13. Grievance Officer and contact

For questions, requests or complaints about your personal data, contact at Email: customercare.bronson@gmail.com Phone: +91-7666945945 Hours: Monday to Saturday, [10:00 am to 6:00 pm]

We will acknowledge your complaint within 72 hours and aim to resolve it within 30 days.